12 Best Call Center Solution In India For Small Businesses

 

12 Best Call Center Solution In India For Small Businesses 

Introduction 

In recent years, the call center industry in India has expanded rapidly. Many corporations in industrialized countries such as the United States, the United Kingdom, Canada, and Australia prefer India for call center outsourcing solutions due to the availability of relatively inexpensive and effective labor. If you are launching a call center business or already have one, the call center solutions India is the make or break factor in the successful operation of the firm's day-to-day operations. 

So, if you are searching for the best call center solutions for small businesses in India, here is a list of the 12 most reputable call center software solution vendors in the country. 


#1 Zendesk

Number one on our list is Zendesk, with the basic plan starting at $11.99 per user per month. 

Zendesk is a reputable cloud-based customer service software provider. Zendesk is extremely simple to use and is highly recommended by users worldwide. Zendesk may be accessible from anywhere and on any device because it is cloud-based. Zendesk provides a subscription plan as well as a free trial.


#2 Aavaz

Number two on our list is none other than the well-known software vendor, Aavaz, at $85 per user per month. 

Aavaz is a product of Tekege Solutions Pvt. Ltd., which is situated in the United States. Aavaz Call Center software provides users with a low-cost incoming, outbound, and hybrid call center platform. 

Scalability is built into the software. It contains a wide range of functionality targeted to the specific needs of marketing, sales, and customer care departments. Aavaz functions as your personal web-based contact center, making it the go-to software vendor in India.



#3 Genesys PureCloud 

Genesys PureCloud, a cloud contact center solution with the starting plans costing $75 per user per month or $0.68 per hour. It assists the user in managing multichannel consumer contacts as if they were one discussion. It is a simple solution for managing all communications such as phone, chat, email, social media, and so on.


#4 CallHippo

CallHippo, founded in the United States in 2006, is a sophisticated and simple-to-use VoIP-based Virtual Phone System. The starting price of a standard plan is $16 per user per month, without including any additional add-ons. 

It has an excellent connection, audio quality, and customer service. It also supports easy connectivity with platforms like Zoho CRM PLUS, Pipedrive, Zapier, and others.



#5 Ameyo 

Ameyo call center software results from Drishti-soft Solutions, which was launched in 2003 in Gurgaon. Unlike the vendors mentioned above, with pricing available on their website, you will have to get a quote by contacting Ameyo. 

Ameyo is a software-based communication system that handles end-to-end customer journeys and continuously provides great customer experiences.

It is an IP-based contact center software that is both strong and adaptable. It enables you to have personalized contact with each consumer across several channels, ultimately elevating client engagement to a new level.


#6 Exotel 

Exotel is one of India's major cloud telephony firms, with plans starting from Rs.5555 for 3 months. Exotel call center software is developed by Exotel Techcom Pvt Ltd, a Bangalore-based company.

Exotel's cloud telephony eliminates the need for hardware and maintenance. Exotel is a corporate phone system that includes features such as Smart IVR for your company. In 5 minutes, you can use the cloud telephony device to set up an efficient call routing/management/recording system.



#7 MCube

Mcube is a software company situated in Bangalore, and prices are available on request. Mcube call center software is not a telephone system for businesses. 

MCube is a cloud-based integrated communication platform that provides strong automated call management apps such as Business Helpline, Virtual PBX, Call Tracking, and telephony integrated marketing automation tools.



#8 Zoho Desk

Zoho Desk is a call center software hosted in the cloud with standard pricing starting from $14 per agent per month. Zoho Desk supports a variety of telephony providers and phone bridge connections. You can call or receive phone calls even if you don't have a phone. The software preserves communication history, allowing customer service representatives to review earlier talks.

It also allows you to create rules that automatically turn missed calls into tickets. This will aid in assigning all phone calls to a specific agent for each department.



#9 Aspect Unified 

Aspect is a software firm established in Australia with a presence in India. The pricing is customized based on your business needs and available on request. 

Aspect's Call Center software claims to provide a seamless experience across every channel and touchpoint, whether in the cloud or on-premises. The service includes everything from self-service via mobile and IVR to agent-assisted chats.

It also offers voice, email, SMS, chat, and social services, both inbound and outbound. All functionalities are available to the user, and customer profiles and preferences are used to generate tailored interactions.



#10 KooKoo

Ozonetel Communications, based in Canada, powers KooKoo with prices available only on request. They have an office in Hyderabad, India. You will find a wide choice of call center software to meet your needs.

Finally, when selecting call center software, you must be clear about business needs. We hope that this list will help you decide which program to use.



#11 Five9 Cloud Contact Center Software 

Five9 is a global provider of all-in-one cloud contact center solutions with a core plan starting from $149 per month. This software enables both inbound and outbound contact centers all over the world.

Practical AI is at the heart of Five9. Customer service representatives can assist by phone, email, chat, mobile, social media, and various other channels.



#12 LiveAgent Software


LiveAgent is a popular online live chat platform for small and medium-sized e-commerce firms with plans starting from $15 per agent per month. Platforms for a live chat application, ticket administration, online self-service portals, and change and licensing management, among other things, are provided by the software.

One essential feature of this program is recovering and evaluating valuable data even after the telephone conversation has faded from memory.



Conclusion 

The above-mentioned call center software providers in India offer call center solutions for small businesses based on your business needs. Call center problems and solutions are easy to handle with the right vendor and the right price. 

If no hidden costs, superior customer support, and call center software tailored to meet your current and future business needs sounds like the perfect fit for you, contact Aavaz FreePBX today !



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  • Md Mijanur Rahaman (MR)
    Md Mijanur Rahaman (MR) May 7, 2022 at 7:36 PM

    Hello , commnet test

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